We’re hiring an Advocate Supervisor
Job Type: Full-time
Salary: $45,000 to $52,000 /annually DOE
Excellent opportunity for a degreed professional to work with a dynamic and impact focused non-profit. Minimum 2 years work experience with low income families and children or managing volunteers.
Familiarity with legal system, domestic violence issues, substance abuse issues and mental health issues preferred. Strong needs assessment, multiple deadline management and writing/editing skills required. Job is to supervise volunteer advocates as they investigate and report on best interests of low income children in custody disputes involving allegations of domestic violence, substance abuse and/or mental health issues. Job does not include direct social service or legal representation work but rather the ability to guide volunteers to gather information, interview relevant parties and professionals, identify needs for services and make best interest recommendations to the court in a written report. Must be able to interact, support and provide encouragement to volunteers from a variety of backgrounds.
This position is responsible for presenting trainings and workshops to volunteers.
Please submit resume, cover letter and report writing sample to firstname.lastname@example.org .
Key Responsibilities & Tasks:
- Review new cases with particular attention to the Order of Appointment, Case Summary Sheet and Court Orders.
- Understand the case type (Disso, Parentage, Mod, 3rd Party or other) and how the case type impacts the info-gathering/report. Ask the Program Attorney or Executive Director for clarification as needed.
- Identify need for safety related records such as CPS records, police records, DV or anger management assessments, mental health records, treatment records etc.
- Assign cases, with team input, to Volunteer Advocates.
- Set the stage for the Volunteer Advocate’s info-gathering & report by reviewing the following upon assignment:
- Case type
- Order of Appointment
- Case file/story
- Issues instructions highlighted in Case Summary Sheet
- Investigation & Report Guide & Report Template
- Sample interview questions, techniques as needed
- List of ROIs and records that will be anticipated/needed
- Report due dates & court appearance dates
- Communicate regularly (approx. every couple weeks depending in the Volunteer’s program experience) with the Volunteer Advocate; providing guidance and support- and lots of thank you’s.
- Respond to Volunteer Advocate phone calls/emails in a timely fashion.
- Monitor and assess pleadings, reports and communications for safety concerns throughout the case.
- Monitor and assess for service needs and provide guidance as needed.
- Monitor and assess the Volunteer Advocate’s progress and report any concerns, complaints or problems to the Program Attorney or Executive Director as needed.
- Run/Update JIS background checks for the parties and any/all adults living in their respective homes. Run/update JIS background checks for significant others if they are characterized as “fiancé” or they spend significant amount of time with, transporting, babysitting the child. Update JIS when finalizing reports.
- Receive, review and edit reports for responsiveness to the Order of Appointment and case type, as well as grammar and format (See editing overview/checklist). Follow up with the Volunteer Advocate as needed for clarification or corrections.
- Submit edited reports for legal review in a timely manner; notify the Program Attorney or the Executive Director any time a Volunteer Advocate will be late with a report, such that the legal editing process must be expedited, a hearing continued or a late submission will need to be explained in court.
- Confirm court appearance dates and dates of unavailability with the Volunteer Advocate and update SharePoint accordingly. The Paralegal will make final confirmation as court dates approach, and coordinate a time for trial prep with the Volunteer Advocate as needed.
- Review court orders and next steps for monitoring, final reporting, future court appearances (trial), noting any special instructions from the court or Program Attorney.
- Send thank you card to Volunteer Advocate upon case closure.
- Conduct wrap-up/review of the case and the Volunteer Advocate’s experience upon case closure.
- Maintain organization of paper and electronic files.
- Anticipate and manage due dates and court dates.
- Teach segments of the required training according to your interests and strengths.
- Participate in major events, representing the organization.
- Report any workplace concerns or complaints to the Executive Director.
- Engage and interact with the team to improve systems and support one another in serving the children and supporting the volunteer.
- Actively maintain and foster a positive work environment.
- How to Apply
- Applications will be accepted until position is filled. Please send cover letter and resume to Nreber@familylawcasa.org with Advocate Supervisor Application in subject line. No phone calls please; only applicants selected for interviews will be contacted.
- social services: 1 year (Preferred)
- volunteer engagement: 1 year (Preferred)
- Bachelor’s degree in Public Administration, Social Work, Law, or English
- Masters (Preferred)
- Paid time off
- Health insurance
- Dental insurance